CloudMate handles tens of thousands of failure analysis requests per week. This article dissects its evaluate-mutate-backtest loop — how to build a self-evolving Agent system that adapts to unknown failures in a constantly changing production environment.
Knowledge-based AIOps systems face a fundamental challenge — software keeps iterating and knowledge expires. CloudMate made a systematic exploration on two fronts: how to keep a knowledge base current with fast-moving code, and how to ensure software evolution doesn't break AI ops effectiveness.
Surveying recent AI operations research to answer three questions: what has AI ops already achieved, where are the current limits, and what comes next. From Microsoft's RCACopilot to NeurIPS's Stratus, a deep dive into Context Engineering and LLM Agent opportunities and challenges.